Return, Refund & Quality Guarantee Policy
Fair commercial return guidelines, 100% quality defect compensation, and transparent RMA procedures for international buyers.
At XINXING MARINE, we take full pride in the precision manufacturing and metallurgical durability of our marine hardware. If you encounter any unexpected issues with your order, our commercial return and refund policy ensures a straightforward, transparent, and fair resolution.
30-Day Return Window
Eligible standard hardware items can be requested for return or exchange within 30 days of shipment receipt.
Quality & Defect Guarantee
Items damaged during transit or verified with manufacturing defects are guaranteed 100% replacement or refund credit.
Custom OEM Policy
Custom-machined hardware and special-order tooling cannot be returned once production is authorized.
Return Eligibility & Conditions
- Hardware damaged or deformed during courier/ocean transit (documented upon arrival)
- Items with verified manufacturing defects or non-conformance to agreed specifications
- Standard catalog items in brand-new, uninstalled condition with original export packaging
- Accompanied by commercial invoice, packing list, or proof of purchase
- Custom OEM / ODM products manufactured to customer drawings or samples
- Items altered, drilled, welded, or modified by the customer post-delivery
- Products showing signs of use, field installation, or damage from improper operation
- Discontinued, clearance, or special promotional batch purchases
4-Step RMA Return Procedure
All returns and exchanges require prior Return Merchandise Authorization (RMA) approval. Please do not ship items back without authorization:
Customer Care & Warranty Support
Our dedicated support team is here to assist with any quality, return, or technical inquiries to ensure smooth operations for your shipyard or business.