How Can We Help You?
Find clear answers to common questions about ordering, custom OEM marine hardware, 316 stainless steel specifications, and global delivery.
📦 1. Ordering & Global Shipping
1.1 How do I track my order?
Every dispatched order is assigned a unique tracking number. You can monitor your shipment’s progress through our website or directly via the carrier's international tracking portal once dispatched.
1.2 Do you ship worldwide?
Yes, we ship to customers across more than 50 countries worldwide. Because shipping costs vary significantly depending on package weight, volume, and destination port, we verify and confirm the most cost-effective freight rates before processing your final payment.
1.3 What is the typical delivery timeframe?
For standard air express shipments, delivery typically takes 7–12 business days depending on destination customs clearance. For bulk container and ocean freight shipments, our team coordinates specific sailing schedules and ETA timelines.
1.4 What payment methods are accepted?
We accept major commercial B2B payment methods including Bank Wire Transfer (T/T), Credit Card, PayPal, and official Proforma Invoice arrangements. Detailed payment terms are confirmed in your formal quotation.
1.5 What is your policy on product quality issues?
XINXING MARINE stands 100% behind the manufacturing quality of all our hardware. We guarantee prompt replacement or compensation for any documented defects caused by manufacturing or materials.
1.6 How can I obtain a formal commercial invoice or receipt?
For a formal commercial invoice, packing list, or receipt, please contact our team via email at xinxingmarinemfg@gmail.com, and we will issue your documentation promptly.
⚓ 2. Products & Custom OEM / ODM Services
2.1 Can I request samples for testing?
Yes. We provide sample units for dimensional, finish, and salt spray testing. Sample costs are gladly credited toward subsequent commercial volume production orders.
2.2 Do you support custom OEM / ODM manufacturing?
Yes! Custom precision manufacturing is our core specialty. We develop molds, tooling, and finished parts directly from 2D/3D CAD drawings or physical samples, tailored to your exact vessel or project requirements.
2.3 What materials and quality standards do you use?
Our core products are cast and machined from premium 316 and 316L marine-grade stainless steel. We adhere strictly to CE standards and ISO 9001 quality management systems, with products rigorously tested for up to 300 hours of salt spray resistance.
2.4 How do you ensure competitive B2B pricing?
Because we own our investment casting foundry and CNC machining facilities, you benefit from direct factory supply without trading markups, ensuring premium quality at stable wholesale pricing.
🏭 3. Factory, Quality Assurance & Support
3.1 Where is XINXING MARINE located?
Our manufacturing facility spans over 20,000 ㎡ in Dongying, Shandong Province, China, equipped with advanced casting, CNC, robotic polishing, and inspection equipment. We also maintain an international support office in Melbourne, Australia.
3.2 What warranty and after-sales service do you provide?
We provide comprehensive B2B support including warranty replacement for manufacturing defects, continuous availability of spare hardware components, 3.1 material test certificates upon request, and responsive technical engineering support.
Still Have Questions?
Our dedicated marine engineering team is here to assist with custom project consulting, quantity quotes, and technical specifications.