1. Order Inquiries
1.1 Where is my order?
Every order is given a unique tracking number. You can monitor your shipment’s progress directly from the ORDER PAGE on our website.
1.2 Can you ship to my location?
We ship globally to most countries. Should the shipping cost appear too high at your CART (indicating regions we prefer not to ship to), please reach out to us for assistance.
1.3 How soon will I receive my order?
Delivery times range from 7-12 days, varying by destination. For detailed shipping information, please visit our SHIPPING & HANDLING section.
1.4 What payment methods are accepted?
We accept a variety of payment methods including PayPal, Credit Card, Bank Transfer (T/T), WeChat Pay, Alipay, and Installment Payments. For more details, visit our PAYMENT section.
1.5 What if I encounter a quality issue?
XINXING MARINE guarantees compensation for losses caused by product quality issues purchased from us. Consult our REFUND POLICY for more information.
1.6 How can I get a copy of my receipt/invoice?
For a copy of your receipt or invoice, please CONTACT US via chat or email at xinxingmarine@gmail.com, and we'll arrange it for you.
2. Product Information
2.1 Do you offer free samples?
We do not offer free samples at the moment. However, we’re happy to offer a discount on your next order as a gesture of goodwill.
2.2 Can I request customized products?
Yes, customization is available subject to minimum order quantities which vary by product. Please contact us to discuss your specific needs.
2.3 What are the features of your products?
Our core products include high-quality ship parts, stainless steel fittings, and custom hardware accessories designed for durability and performance. We adhere to CE standards and ISO90001 requirements throughout our manufacturing process, ensuring top-quality products from raw materials to finished goods.
2.4 How do you position your products?
Our products are designed to offer high quality at affordable prices, focusing on providing value for customers seeking cost-effective solutions. Our experienced team ensures strict quality control at every production stage.
3. About Our Company
3.1 Can you introduce your company?
Dongying Xinxing Marine Equipment Manufacture Co., Ltd., initially established as Dongying Xinghui Precision Metal Co., Ltd. in 2003, has evolved into a leading supplier in the global marine equipment industry. Located in the heart of Shengli Oilfield in Dongying, Shandong Province, China, our premises span over 20,000 square meters with a construction area of 9,800 square meters. With a registered capital of RMB 5.56 million and an initial investment of RMB 48 million, we have grown significantly over the years.
3.2 Do you have your own brand?
Yes, we operate under the XINXING MARINE brand. We also offer OEM and ODM services to cater to a wide range of customer requirements.
3.3 Does your company participate in trade shows?
While previously focused on stone fabrication tools, our new direction means we are exploring new exhibitions relevant to ship parts, stainless steel, and custom hardware sectors. Stay tuned for updates on our participation in industry events.
3.4 What kind of after-sales service do you provide?
Our commitment to customer satisfaction extends beyond the sale. We offer:
- Technical training as per customer requirements.
- A promise of replacement under warranty.
- Assurance of maintenance spare parts availability.
- Prompt responses to all inquiries and complaints.
For any further questions or assistance, our team is always ready to help. Visit our CONTACT US page for more details.